Software Support Inclusions
QK Technologies offers a comprehensive software support service to our Members. The annual support fee includes:
- Licensing of the QikKids product
- Full software updates and enhancements
- Level 1 Support via phone or email
- Member Lounge access to document library, online tracking of cases/orders and much more
- Member Newsletters with relevant 'what’s hot in the industry topics'
From time to time you may need the assistance of an expert who can assist with something technical that goes beyond a general software related enquiry (Level 1 Support). Should you find yourself in this position, you will be pleased to know that we have expanded our techical services team capabilities to assist you if ever the need arises.
| QK Technical Services Team | What does this cover? | QK Technical Team Fees |
|---|---|---|
| Level 1 Support Team | General Software and “How do I” enquiries – How to do tasks - set up a centre, enrol a child, where to find things, basic error analysis, remote access where QK deems it appropriate to do so | $0 Covered in Annual Subscription Fee |
| Level 2 Services Team | Complex Case Management, Customised Analysis & Services – Importing and exporting of data, correction of corrupt data, correction of complex client generated issues, custom reports, Transaction Gateway installation & training, client requests for remote access/vnc | $100 per hour* charged in 30 minute blocks with a minimum fee of $50 |
| Specialist Consultancy Team | Consulting and Development of customised product solutions | $POA* |
*please note no charges will apply if the issue/fault is found to be QikKids Software related